Our Work

Change Management

Let CKE Consulting help you and your team guide your organization through large (and small!) changes in direction and culture. 

  • As the new Chief Experience Officer at Walter Reed, Catherine collaborated and guided senior leaders through a change in culture in utilizing available data to better focus lines of effort for change and creating a priority around staff experience. These efforts contributed to an over 10 point gain in the organizational response to the question “Would you recommend Walter Reed as a place to work?”

  • Through surveys, focus groups and other research proven methods, Catherine will assist you in assessing the barriers to change and provide you with tools to successfully move teams and organizations forward.

Leadership Training

 Let CKE Consulting work with first-level supervisors to grow their communication and empathetic leadership skills.

  • Throughout her career, Catherine continually focused on mentorship and education and was repeatedly given awards for this work. At the culmination of her career, as both the General Pediatrics Consultant to the Army Surgeon General and the Commandant for the School of Medicine at the Uniformed Services University, she directly contributed to the education of the next generation of military medical professionals through her dedication to direct mentorship and improvement of global leadership education.

  • Through either in-person or remote seminars, Catherine will give leaders actionable skills and techniques they can immediately put to use with all staff.

Customer Experience

Let CKE Consulting help you evaluate what tools and processes you already have in place to improve your customer’s daily experience within your organization.

  • Catherine was instrumental in the creation of the first Patient and Family Partnership Council at Walter Reed with the goal of putting a human voice to the already collected data. This Council helped create a different viewpoint and was able to better focus the needed work to improve the patient experience.

  • Through interviews, surveys and observations, Catherine will work to evaluate the tools and processes already in place in your organization and develop daily work that will better utilize them to improve the overall customer experience.

Human-centered Design

Catherine will help you and your leaders drive change and innovation while ensuring all stakeholder voices are heard and addressed.

  • Guided by subject matter experts in the field, using proven human-centered design techniques, Catherine collaborated to help create a unique organizational focused dashboard to better analyze and utilize the large amount of data being collected from patients. This dashboard helped to make the data more focused and much more usable at the level of the front line manager.

  • Using proven human-centered design methods, Catherine will help you ensure that as your organization and leaders are moving forward with change and innovation, key stakeholders are consulted and their ongoing needs are addressed.